Company Response Review Report Review
Terrible Customer Service

mg Submitted this review about RoadRunner Auto Transport
Review made Live: 8/20/2019 5:04:00 PM
RoadRunner was terrible! Do NOT work with these guys. I did my due diligence in researching diff. companies for transporting a vehicle from MA to CA. My job is reimbursing me & required I get at least 3 quotes. RoadRunner was the ONLY co. that required credit card info upfront. Their tactic is to treat your quote as a booking, and then aggressively try and get you to commit. When I politely let them know I no longer required their services, Zach Asher sent me an insulting email and called me directly to scold, condescend, and insult me and my "useless" research, basically saying I was making a mistake, had no idea how the business worked, and that I'd be crawling back to him and RR to transport my car. Go with Sherpa!
Shipment Details
Origin State:
Massachusetts
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$ 1640
Quote or Order Cost:
$1645

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 8/26/2019 8:05:00 PM
We strive to provide excellent customer service and regret the experience you've had with us. Thank you for giving us the opportunity to address these issues. Your feedback is valuable to us and we will use to improve our services for future customers.