Company Response Review Report Review
auto transport

TROY L SULL Submitted this review about RoadRunner Auto Transport
Review made Live: 8/19/2019 12:36:00 PM
After receiving a quote and booking roadrunner they called a few days later to increase the price. We reluctantly agreed. Then the following day roadrunner called and increased the rate again! At this point we were facing storage fees and needed the car picked up so we agreed. Not sure I would use them again at this point
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Kansas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
r295109
Quote or Order Cost:
$1094

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 8/20/2019 2:44:00 PM
Troy, we apologize for the issues that occurred with your shipment. Unfortunately, your delivery location is off route and not frequented by our carrier network. The carrier that we located requested additional fees as they had priced the available spot on their trailer higher than expected. Thank you for giving us the opportunity to address these issues.