Company Response Review Report Review
Horrible Experience

Monica Submitted this review about RoadRunner Auto Transport
Review made Live: 6/5/2019 8:06:00 PM
Non-Existent customer service! Sales rep contacted me immediately after requesting a quote. Once I booked the service I was unable to contact him again & received an invalid dispatch number to confirm my pickup & speak with a representative.. I left the sales rep a voicemail & sent email regarding the invalid number & never heard from him. Since road runner is a broker & does not operate its own fleet I had to search online for the correct dispatch number. Tracking system is not updated. It had the wrong pickup date and still shows my car has not been delivered even though it has. The only good thing was the 3rd party transport they hired, JPF trucking Inc. actually answered my pickup & delivery questions, concerns & kept me informed during the shipping process. If you want to contact JPF Trucking directly contact them via www.uship.com & avoid roadrunner.
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R282653
Quote or Order Cost:
$1440

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/6/2019 4:11:00 PM
Monica, we strive to provide excellent customer service and sincerely apologize for the experience you've had with us. We are glad to hear that you are pleased with the services you received from our contracted carriers at JPF Trucking inc. Unfortunately, we are reliant on the drivers to update the tracking status of each shipment as they progress along their route. All feedback is important to us and we appreciate the time you took to share your experience with us.