Company Response Review Report Review
Unreliable & Horrible Customer Service

Jeff W Submitted this review about RoadRunner Auto Transport
Review made Live: 5/13/2019 10:52:00 AM
The worst auto transport experience I have ever encountered. Setting a schedule with them is useless. They picked up the car a day later than scheduled & it is now 4 days late. Contacted customer service 9 times. Only possible choice was to leave a message & get a call back. Never received a single call back. When I finally got a rep on the phone she was belligerent and when I asked to talk to management, I was told "there is no management available". They claim online tracking which is a joke and as of Friday, they had no idea where my car was. They seem to not give a crap once they have your money. My recommendation is that you do not use this company!!
Shipment Details
Origin State:
Minnesota
Pickup:
Late
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R277116
Quote or Order Cost:
$1025

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 5/14/2019 4:01:00 PM
Jeff, we’re sorry to hear about your experience with us here at RoadRunner Auto Transport. We are sorry to read of your frustrations while trying to contact us during peak call hours. To help alleviate long hold times and provide you with quicker status updates during your transport, we have added the live chat feature to our website. We have also asked a representative to follow up with you as soon as possible.