Company Response Review Report Review
NEVER, NEVER,, NEVER use this company!!

Randi Glazer Submitted this review about RoadRunner Auto Transport
Review made Live: 5/25/2018 2:50:00 PM
I booked my car transport TWO MONTHS in advance. The day before the pick up the transport company tells me they need me to receive my car sooner than scheduled. I said I could receive it two days earlier, but would not be in the area earlier than that and did not know anyone to sign for it since I was just moving there, The dude tells me he cannot have his driver idle for a day and tells me he will have to CANCEL my order. I said you can't do that. You accepted the transport knowing what it was and I am leaving the area. He said let me get Road Runner on the phone and see what I can do; hold for a minute. He comes back on the phone and say "we just cancelled your oder you will have to find someone else, sorry!". I had to pay 50% more for another company to take my car last minute before a holiday weekend. Do yourself a favor and NEVER use this company. They will NEVER answer the phone after you sign your agreement. They are scum and do not care about you, your car or customer service.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R216593
Quote or Order Cost:
$1076

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/4/2018 8:55:00 PM
Randi, We apologize for the issues that occurred with your booking. Unfortunately we had difficulties locating a carrier for your specific route. When this occurs our carrier search continues until were able to secure one. We're sorry that you chose to cancel before we could further assist you. Thank you for your feedback it will allow us to improve our services for future customers.