Review Report Review
Roadrunner Auto Transport review

Gustavo Rodriguez Submitted this review about RoadRunner Auto Transport
Review made Live: 8/6/2014 8:21:00 PM
I received good customer care at first, and they wanted to quickly go ahead and book me. When I agreed however, it took way longer to get back to me than they had said. Once they had me sign, its like their customer service went out the window. Maynor, and some other guy, essentially forgot about me. At one point I even called close to the alleged pick up date and I was even told that they hadn't even started working on my vehicle transport yet. It was very disheartening, especially in the indifferent tone they used while telling me when I could finally get some information from them. I was left in the dark for days. Not to mention that originally I had chosen Roadrunner because "Maynor" assured me they had their own trucks and that my car would be in one of their own trucks. After the fact, however, I was told they only actually had 3 trucks and that I was going to get my car shipped when they found somebody else. It took long- especially considering I was right on Los Angeles and going to Georgia (a very common, busy route). The more I called, the grumpier they got. Eventually they got me someone to ship my car- some super shady individuals but that's a different story. When I received my car, the breaks felt like they werent crisp and as responsive. My wheel alignment was DEFINITELY off, as my car would swerve to the right (still does and I can assure you they aint gonna pay for it..). Anyway, I suppose it was to be expected. I'm just glad its all over and that I have my car now. It was delivered in time, so that was good.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Georgia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
roadrunner guy
Quote or Order Cost:
$975