We don't usually respond to these however this woman got the entire dispatch department as well as the carrier CRAZY. She called constantly for a week carried on about the pickup because she didn't want to give up her car before she left and she wanted it magically delivered clear across the county in an instant! She was scheduled for 8/2 changed it to 8/5 then 8/6 then would not give up the keys until 8/7. She wanted the car in NY on the 8/7 and it was picked up in CA. She screamed at our salesman, our dispatchers, and the carrier like she was a crazy person. She actually cursed at our salesman. This carrier was a gentlemen to have dealt with her nonsense most of them would just cancel. They picked up her car finally on a flat bed and drove it several miles away to their terminal. They always do this so they load all the cars on one time in the order in which they will be delivered. THIS CARRIER ONLY HAS ENCLOSED TRUCKS SO THERE IS NO WAY IT WENT COAST TO COAST OPEN. THE OWNER OF THE COMPANY HAD TO GET ON THE PHONE WITH HER TO REASSURE HER IT WAS GOING ENCLOSED. At the time of delivery she signed the bill of lading that all was well with the car at approx 10am. At 6pm she called the carrier to say she got a flat tire and they did it (after riding around all day) and she wanted a brand new tire. All this woman wanted was money back and to complain about nothing. She is an abusive person and rite way would never do business with her again, the abuse is just not worth it!