Company Response Review Report Review
Excess charge

d minsk Submitted this review about Riley Auto Transport
Review made Live: 12/15/2009 6:09:00 PM
I contracted with AA-Automovers for my move and had a signed contract with the total cost listed. Upon car delivery I was charged an additional $70 by Riley that I had to pay before the car would be released. This extra charge has not been explained. This is either dishonest or poor business practice, which in any case drops the rating into "avoid."
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
780317
Quote or Order Cost:
$675

Company Response
Leigh from Riley Auto Transport Submitted this response.
Response Date: 12/21/2009 12:21:00 PM
CUSTOMER CONTRACTED WITH RILEY AUTO TRANS WITH OUR HIGHER LEVEL OF SERVICE, ON 11/23 CAR WAS DISPATCHED ON 11/23, DEL FOUR DAYS LATER. CUSTOMER ALSO BOOKED WITH AA-AUTOMOVERS (KNOWN AS DOUBLE BOOKING), THEREFORE WE DO NOT UNDERSTAND HIS $70 ISSUE, HIS REFUND SHOULD COME FROM WITH THE OTHER COMPANY NOT RILEY AUTO, WE PERFORMED OUR SEVICE BASED ON THE LEVEL OF SERVICE THE CUSTOMER PURCHASED.