Company Response Review Report Review
Outstanding Customer Service of Julie Johnston,Tel#480-719-8873

S.Klabes Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 2/14/2013 10:22:00 PM
Think you want to give an alien your key for your car to let him/her drive it to the destination you want, guess what: It might sit in Acapulco/Mexico , a different destination you do not want to have it:
This kind of warnings you can read , when you start to figure out who might be the suitable to do the job.
Luckily I found the webside of "Tranport reviews" and was just jotting down about 8 companies who had a good rating with BBB or other agencies.
It was on a Sunday and when I had send out the e-mails, I was surprised to get a call from Julie Johnston (480-719-8873), representing Red Carpet Auto Transport in Phoenix , AZ.

The whole transport had two obstacles: The van was loaded with household goods and had on the top a carrier. Julie asked all the important questions and after only 2 days she found K-line , highly rated to perform a very good job. It was a great experience because Julie was ahead of the game and informed the parking lot when the truck would come and us where the drivers are until the last minute: This kind of follow-up I call : excellent customer service that I wish, dear reader you will experience on your own.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#11185 J.Johnston
Quote or Order Cost:
$1400

Company Response
Terry Williams from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 2/14/2013 10:43:00 PM
JULIE JOHNSTON 480-719-8873 JulieJ@RedCarpetAutoTransport.com Thank you very much for the kind words Stefan. It was wonderful meeting you both and working with you. Yes we had several obstacles but finding out what they were up front was the key to getting your van moving. Thank you for your trust and for choosing Red Carpet Auto Transport. We all here strive to make your moved smooth and painless. We are here to serve you do what you need done, your vehicle moved!! It was a pleasure meeting you and if you need my services in the future I look forward to working with you again. If you know anyone that needs my services I would be honored to help them also. Thank you again! Best Regards, Julie Johnston