FELICIA BOND @ 360-210-4892, 602-354-2851, felicia@redcarpetautotransport.com This review is not representative of what hundreds of customer's have said in the past. As a matter of fact; this is my 1st 0 Star review! When we originally spoke about your options for transporting; I recommended you transport your 2011 Jaguar Xj in an enclosed carrier. You opted for an open carrier because it was cheaper. Your car transported from NY to Los Angeles. When the carrier followed up to schedule the delivery time on that Friday; you arranged with the carrier for the delivery to transpire on that Sunday to satify your schedule. Because the driver had no other freight in the area; the carrier contracted with a local carrier to handle the delivery. When you received the car in L.A., you signed off on the inspection sheet notating zero damages. The purpose of the inspection is to compare the state of the vehicle at loading to delivery. I have worked with you many hours and provided you all the information necessary to file the claim. You are incorrect in saying our partners are not fully insured when in fact you signed off at delivery stating there were no damages. I wish you the best of luck in fixing your vehicle. Sincerely, Felicia