Company Response Review Report Review
DO NO USE THIS BROKER

John Lnae Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 9/14/2012 5:25:00 PM
Very dissatisfied with this broker. The trucker delivered my car 10 days late based on their initial verbal commitment. We repeatedly called Red Carpet to see what was going on and asked them to help but they were clueless. After it was one week late they told me they would use their leverage to get a discount but I never heard another word about it. It felt like once they got their money they could not have cared less. BEWARE - DO NOT TRUST YOUR VEHICLE TO THIS COMPANY. Under no circumstance would I ever do business with this company again.
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
10029
Quote or Order Cost:
$1245

Car Condition
  • Vehicle was damaged
Company Response
Terry Williams from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 9/15/2012 12:57:00 PM
I apologize for your dissatisfaction of the transport of your vehicle. The truck breaking down was an event I can't predict. Every time I received more information on the status of the truck I kept you updated. Drivers are not paid until your vehicle is delivered so they do all they can to make delivery's as quick as possible. I take all my reviews very seriously and I wish the events that occurred wouldn't have but I did every thing in my power to work this out for you. Best Regards Scott