"Mr. Macintosh, Although your order had a lot of restrictions, we were happy to accommodate all of them and Im sorry that you feel that you received less than great service. There were over 50 correspondence emails between you and Red Carpet within a 2 week period. You needed your car picked up around Easter weekend, which it was. You needed it delivered to the Washington on a specific day, which it was. You did not have a cell phone, only a land line in AZ and in Canada, which made communication a little more difficult. But, the representative that handled your order went above and beyond the call of duty and went so far as to take your information home, to assure that communication continued between you, Red Carpet and the driver. The day the car was delivered (Saturday), the driver was called early that morning to verify that he would be in contact with you to meet you in Blaine. From that point the driver did contact you directly and you then agreed to go meet him in Seattle, instead of Blaine per our contract. Im not sure why you took it upon yourself to rent a limo from the border to meet the driver in Seattle, but do not believe that expense, or your meals, is an expense that Red Carpet is responsible for. Respectfully, Kevin Crippa"