Company Response Review Report Review
Heather is awesome

Jacqui P Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 8/26/2011 5:46:00 PM
This was my first time transporting a car, and due to reviews on here, I decided to go with Heather from Red Carpet Auto Transport. Unlike other brokers I had come into contact with, Heather was genuinely nice and willing to answer all of my questions (and I had many!). She even threw in a student discount which was a nice bonus.

The only minor issue I ran into was actually with the truck driver. He wanted to deliver my car on the day I arrived in Detroit (actually at the airport), rather than the day both Heather and I had confirmed. His pushiness while understandable (as it would be more convenient for him) was frustrating, but I called Heather who was very supportive in helping me deal with that. So while the car was delivered early, it was at the stated location on my preferred time frame.

I would definitely use Red Carpet again, it was a much better experience than I think most people find when transporting their cars.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Michigan
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5116182
Quote or Order Cost:
$1014

Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 8/30/2011 5:52:00 PM
Thanks for the 5-star review Jacqui! I truly enjoyed working with you. I'm glad we put in the notes that the car COULD NOT be delivered until a certain date, so we could hold the driver to that. When he called me after not being able to reach you he never told me he wanted to deliver it early. I'm sure it's because he knew that I would refer him to the notes that it could not be delivered on that day. You did the right thing to tell him that if he was going to deliver it early, it needed to be delivered to your house. I'm glad the car got to you safely. Please let me know if there's anything I can do for you in the future!!!