Company Response Review Report Review
Not to be trusted

Richard Nicolay Submitted this review about Protected Auto Carriers Inc.
Review made Live: 12/11/2012 10:24:00 PM
I received a quote for $450 to deliver our car from Lawrence KS to Colorado Springs, CO. Total cost was $575. The quote I received identified the car was not running and would be picked up at my residence. I paid $150 deposit. When the carrier arrived, his charges were $425. Total cost was now $575. I contacted Herman and asked about the discrepancy in cost from the estimate. He mentioned that the car was not running and that had to be picked up at a residence- both conditions of the original estimate. He then offered to refund my deposit. After three weeks of phone calls and emails and varied assurances from Herman, they refunded $25 of my $150 deposit. Disappointed and I would discourage anyone from trusting Protected Auto estimates.
Shipment Details
Origin State:
Kansas
Pickup:
Late
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
32311-GH
Quote or Order Cost:
$550

Company Response
Sean from Protected Auto Carriers Inc. Submitted this response.
Response Date: 12/28/2012 11:05:00 PM
We apologize the transport did not go as planned, we do not wish a poor experience on anyone. We try to make auto transport as painless as possible. Despite the fact that we have transported your car we still gave you a refund on your deposit in addition to a $25 check for your pain and suffering, if there is anything else we can do for you please let us know!