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Unprofessional and a Con

Homer Submitted this review about Prestige Auto Transport LLC
Review made Live: 7/17/2019 1:14:00 PM
An absolute headache from start to finish. Initially I received a call from Riley Wells of Prestige Auto Transport. She immediately let me know my quote was $350 flat, no hidden fees, no surprises and that she would get back to me within two hours regarding pick up time. 24 Hours pass and I decide to touch base. She apologized for not calling and said she would, again, call no later than two hours. Three days pass and I'm contacted at 0830 in the morning with her saying she has a truck that's on the way and will be here no later than 45 minutes. She sends the contract over via email and now the price is $500. A $150 increase from the original price. I declined to sign and stated I would find someone else as they offered $400. She immediately gets on the offensive with statements such as "You won't find better", "That's not possible, we all monitor the same system", "Give me their number so I can ask them". I ultimately hang up only to be texted that she's willing to do $450. I still decline. I then receive a call from Riley that she'll lower to $425, I still decline and she scoffs while replying "really? you're going to miss out on this over $25?" I then receive a call from another number saying they'll do it for $400 after all (I can hear Riley in the background stating the new price). I accepted their $400 offer and paid out a $50 deposit to which I asked if I'd be able to use the same source of payment for the remaining $350. She stated I would be able to and I wouldn't be billed until the vehicle has been delivered. 24 hours later the vehicle has made it to its destination however the driver is demanding payment via cash or check. I called Riley back and she stated "Well use cashapp or have someone deliver the money" Luckily I was able to come to an agreement with the driver to mail him a money order for the remaining amount. Something he absolutely did not have to do for me. In summary, after reading many of the reviews for this company I'm sure they've had many happy and satisfied customers. However my experience was absolutely awful with their representative Riley Wells. I didn't appreciate the bait and switch tactic, being lied to regarding payments, and having an overall unprofessional individual handling my transport logistics. EDIT: shortly after posting this review I recieved call from Riley asking to remove this review in exchange for a $50 credit. I declined to which she replied "Well, I believe in karma." This entire company is a joke. If you don't want to take my word on Riley Wells below is a link where you'll find EVERY negative review to mention her by name. https://www.yelp.com/biz/prestige-auto-transport-miami?hrid=j0J4_-qQToIdZB-N7DqloQ
Shipment Details
Origin State:
Tennessee
Pickup:
Late
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
577106-ZQ
Quote or Order Cost:
$400