We at PDQ Auto Movers answer phones until 11 pm eastern and always return messages. When i read this review i immediately pulled a call log and found that there were no unanswered calls from Carols phone numbers. Her shipment was back in August and we were never notified of any damage and when we pull all email correspondence for this order we find only one email sent from Carol and 4 sent from PDQ to Carol. We can not help with a problem we do not know about.If you have any doubt about our responsiveness just pick up a phone and call. I am certain you will be surprised at the hours we keep 8am - 11 pm 7days a week. The difference in price is one we were not prepared for. We did take Carols order 2 months in advance which is a practice we strongly recommend against. The price for the truck rose buy $150 and we reduced our fees by half so that she did not bear this cost increase alone. This was something that was discussed with her at the time she placed the order that we would do our best to stay with in a budget but could not guarantee a price that far away. We do not have a crystal ball and do not know how much fuel prices will rise in any given period.