Company Response Review Report Review
Horrible Service

Lisa Hull Submitted this review about Official Auto Transport
Review made Live: 7/13/2007 6:37:00 PM
I was quoted a price of $465.00. Then they call me back to tell me that the original driver had cancelled and that this driver would bring it to me for $600.00 COD and I told them ABSOLUTELY NOT They will not call you back and if they do give you a quote you should add about 200.00 or more to it and they dont have any professionalism in returning calls or following up. I wouln not reccomend them to anyone. I will go and drive the distance before I would let them pick up anything for me.
Shipment Details
Origin State:
Georgia
Pickup:
Never
Destination State:
Oklahoma
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
14620-DO
Quote or Order Cost:
$465

Company Response
Andy Newton from Official Auto Transport Submitted this response.
Response Date: 8/31/2007 7:35:00 PM
We apologized to this customer for being unable to meet her timeframes. We offered her service with another company that we work with and she declined. We proceeded to refund the customer to appease her. This entire process took place in one day so the customer has no reason to be upset because we did not waste her time.