Dear Lydia Please be accurate when you submit an information on line. As discussed and agreed with you husband the window for pick up was between Monday to Wednesday. A driver was assigned for pick up on Monday, as agreed, but you guys refused to release the vehicle to him. you came with 3 diffrent version for the reason for canellation. We had signed a contract, the reason for the contract is to make sure that both sides are following the contract, you guys breached the contract but New way mvoing had fullfilled the contract completley and that's the reason that you are not entitle for a refund. We expect customer to be honest and write the truth when they posting a review on line.