Company Response Review Report Review
volvo sedan trans

wilfred rattey Submitted this review about New Way Moving Services
Review made Live: 8/20/2015 2:48:00 PM
Never use this company: Last August (2014) I paid via a c/c a $175 deposit to deliver my Volvo sedan from Missouri to Florida New way was aware that the vehicle did not run and charged a premium to winch it on and off, When the driver arrived n Missouri to pick-up they were not able to winch the vehicle since they had no space on the lower deck and did not want to relocate other vehicles. The driver did not speak very good English and he drive off without the vehicle. I wished for new way to try again (since they had my deposit) and arranged for a second attempt for Mid November but they advised that they could not provide a vehicle with a winch so I requested a refund of $175 since they could not perform the service. After numerous e mails and calls they stopped replying and said a refund would not be given. I believe I was ripped off since they never performed the service and refused refund. Regards; W. Rattey
Shipment Details
Origin State:
Missouri
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
741815
Quote or Order Cost:
$725

Company Response
Rachel from New Way Moving Services Submitted this response.
Response Date: 8/20/2015 2:55:00 PM
As the customer stated all that happened last year and it wasn't in August it was in November. The customer notified that due to the pickup location, vehicle condition and the weather delays will occur on pickup. We had tried to contact the customer many times with NO luck to reach him, we emailed him and left him a lot of messages but couldn't reach him. We can provide a copy of all the calls logs and emails log as a proof. After we couldn't reach the customer, we had NO choice but to place the order on hold, the customer had never contacted us requesting to cancel and/or refund in any way. This is very unfortunate that he is contacting this website for refund instead of the company itself as this website is NOT a part of the company. We will be more than happy to resolve this issue with this customer if he will contact us directly.