Review Report Review
Awful - do not use

LGR Submitted this review about Navy Auto Transport
Review made Live: 7/6/2016 2:26:00 PM
Terrible experience and the customer service was non-existent. Too much went wrong for me to even write down all of it. I had a lengthy conversation with Andy when I set up the transport, and was assured that the car would be there during the timeframe promised. The carrier he selected was on their way to pick up the car when I found out that it would be delivered 3-4 days later than I was told and the paperwork stated, when I would not be in the state to receive it. He assured me that he would find someone else to deliver on that date, but did not. He said he would call me back to keep me updated, but he didn’t – I had to keep calling him. He said he could get someone to deliver it on Sunday or Monday (rather than the original day of Thursday). Because of their failure to deliver on the original date, we had to change the address of delivery. Andy told me that he gave the driver the new address, but up until the morning of the day of delivery, the driver still did not have the updated address. We did not get the car until the following Tuesday. No one called me with the timeframe for delivery – I had to call over and over to get updates. The driver also told me that they were going to charge me an extra $100, which I refused to pay, on the basis that Andy told me the price was guaranteed. They also ultimately made me pay the full amount, including the broker’s authorization fee, in cash to the driver because I threatened to dispute their authorization fee with my credit card company (due to their failure to comply with the agreement I signed). Because of Andy, an already stressful move became much more difficult.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
126147-TF
Quote or Order Cost:
$850