I received the cell number of the driver from the dispatcher. I called the driver to verify the window of time he would pick up my vehicle. The driver stated that he would call me once he reached Tucson and set up schedule the night before my vehicle was to be picked up. I did not receive the promised call. I called the driver the next morning to find out that he had already picked up my vehicle. I asked if there were any issues. The driver stated everything was fine. I met the driver at the delivery location in California. I pointed out the damage to the front spoiler, grille, and scratch on the right front fender. I reminded the driver that he did not provide me with the pick up time table which prevented me from having someone available when the vehicle was picked up. I also showed him the picture that had been taken the prior day which showed the damage did not exist. The driver denied responsibility. I noted the damage on the Bill of Lading when I provided payment.
I called Nationwide Transportation Services to inform them of the damage. The dispatcher referred me to someone who denied responsibility. I challenged this denial. Karen wrote me an e-mail and asked me to provide specific information. Once I received my vehicle from the dealership (it took over 2 months), I provided the requested information. Karen never responded. I have no recourse but to go to small claims court.
I chose Nationwide Transport Services based on the reviews on this site. They failed to deliver. Nationwide Transportation does not deal in good faith. Do not trust them!!!
Company Response
Jason Foltz from
Nationwide Transport Services Submitted this response.
Response Date: 7/22/2015 7:58:00 PM
COMMUNICATION WAS PRESENT - NTS handles all claims properly.
