After review of your posting, with the information provided, we were able to locate your account. Nationwide Relocation Services wishes to express regret in hearing of the delays experiences and the inconveniences that this has caused. As the moving industry is one which is vulnerable and prone to last minute changes, our contracts are drafted with this in mind as stated in the Terms and Conditions included in the documentation you received during your booking process. All dates requested are estimates and are picked up and delivered within reasonable dispatch and reasonable time. We make every effort effort in performing our customers' moves within the requested moving dates as contracted and try to accommodate our customers despite circumstances that occur beyond our control but unfortunately at times our efforts prove futile. Our office has a general procedure in place for compensation requests. Once the move is completed, our customers may file a claim for any damaged or missing items as well as delays in pick up and delivery along with inconveniences that occur in duration of the move. Your account reflects that this information was relayed to and the necessary documentation was sent to to your email to be completed. Unfortunately, the completed documentation was not submitted to our office for your issues to be resolved. Our office urges you to return these documents so we can work to determine resolution to your concerns. Once again, we sincerely apologize for any inconvenience and frustrations caused. Should you have any questions concerning this response please contact our office at your earliest convenience. Sincerely, Nationwide Relocation Division.