This was sadly a very horrible expeience. When we intially spoke with the sales rep to inquire about Transport services, we were sold a total lie. First, off, we were advised that NAT had their own drivers, unlike other companieds & did not contract their work out. Secondly, our sales rep who we dealt with up until everything was paid for conveniently went out on vacation and was unavailable to us when the problems arose. We received a contrat with the price of $700 on it, which was what had been agreed to, showing $200 deposit paid & $500 to be charged to credit card at time of delivery. We were told the car would be picked up on Friday,yet it was not picked up until Saturday. On Monday, we received a call from the "contracted" driver advising us that he was in route & that we needed to have $550 ready in the form of cash or money order. We advised him that the balance owed was $500, and that we had made arrangements to pay via credit card. The driver advised that he had problems like this with this compnay in the past , and suggested that we contact them immediately to staighten the matter out. Right away we began calling our sales rep, only to get a vm stating that he would be on vacation until the following Monday. I left several voicemails for his "back-up" which went unreturned. Finally, 3 days later, less than 24 hour before the car was due to arrive, I received a phone call from another sales rep. He advised me that they had decided (on their own) to fill a spot on an enclosed truck for an additional $50, which was added to our bill without our knowledge. I advised the rep, that we had authorized no such "upgrade" and we should not be held responsible for the extra $50 that had been tacked on. After 10 mnutes of going back and forth, he finally agreed to credit the additional $50 to my credit card. At this point, I advised him that we had also made prior arrangements to pay the balance due on the credit card they had on file with our original sales rep. He said that they had no record of that & that it was to late to change it, and our only option was to pay in cash. Frustrated, I asked for a mgr callback. After waiting, and not hearing back from anyone, we called back & reached Alejandra Martinez, who claimed she was a manager. She was not only unwilling to assist or help in any way, she was very rude. She offered no resolution, and basically told us that if we didn't pay the cash to the driver that the car would be taken to a storage lot, and we would still be responsible for the $550 plus storage fees. We tried explaining that we did not have that kind of money available & that is why we had made arrangements with the original sales rep to pay by credit card. Her response was that we "should have read the fine print in the contract." This being the contract that we received after we had paid the deposit and made a verbal agreement with Sal, the original rep. Being that he was on vacation, this was unable to be verified. We received the car on Friday, 7 days after original pick-up, when we had originally bee told it would arrive by Wednesday at the latest. To this day, we have not received a follow-up call from anyone at NAT.
(The only positive part of this experience was the "contracted" driver. He was very helpful & was the only one that kept us updated, step by step, throughout this process.)
