Dishonest Business
Zak
Submitted this review about
National Auto Shipping
Review made Live: 8/27/2024 1:08:00 PM
Horrible experience, my vehicle was picked up by National Auto Shipping on June 19, 2024, for transport from Knoxville, TN to San Antonio, TX. The driver, who spoke no English and used Google Translate, struggled to load my inoperable vehicle, eventually using another customer's car to tow mine dangerously. The driver used a rope to tow my car to the trailer, jerking it on board in a process that took two hours, likely causing damage. It was too dark to inspect my car properly, and the driver left without providing a bill of lading. When my car was returned on June 29, the front bumper was crushed, and the front trunk wouldn’t open. I contacted National Auto Shipping on July 1 to file a damage claim, but their claims department was closed. After multiple attempts, I spoke to Emily, who was unhelpful and did not follow up. She promised to call back but never did, repeating this pattern for weeks. When Emily finally responded, she claimed I took too long to file the claim, despite my repeated attempts. She said they needed time to find the bill of lading and photos. I eventually contacted the driver directly myself, who initially ignored me but eventually sent manipulated photos, including one obvious fake. I confronted National Auto Shipping with this information. The supervisor denied responsibility, blaming me for not noting the damage on the bill of lading, even though the car was dropped off at a repair shop in Texas without me being there to sign off. The supervisor’s refusal to take accountability for their unprofessional driver, who speaks no English, does not know how to properly load an inoperable vehicle, and fakes photos, is absurd and unacceptable, and judging by the replies to the negative reviews on Google and Yelp you can tell these people do not like to take responsibility whatsoever and like to deflect the blame, this is not the type of company you would want to do business with.
