Company Response Review Report Review
Check the inside of your car!

JW Submitted this review about Motor Movers Auto Transport
Review made Live: 8/13/2013 8:59:00 AM
My car did arrive at it's destination and the price was reasonable. I was told that I would get a call the day before delivery. However, I was not given 24 hr. notice before the car was dropped off. I was only given 30 min. notice that my car would arrive at a destination at least 30-40 mins. from my home. I then had to wander around loading docks, hotels, store parking lots for 90 mins. while on the line with dispatch about where the driver and the truck were located- incredibly painful given that it was night and not a great area. The outside of my car was dirty as expected but I made the mistake of signing the form before checking the mileage and the inside of my car (I've shipped my car cross-country several times with no interior issues and so didn't even think to check). Around 200 miles were put on my vehicle and the interior was incredibly dirty! It looked like it had been driven with the windows down on a dirt road. I mentioned the issues to my primary contact person so that they could reconsider the contracting arrangement with the carrier but never received a reply- not even a brief apology.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1007300
Quote or Order Cost:
$1000

Car Condition
  • Vehicle was dirty
Company Response
Motor Movers Representative from Motor Movers Auto Transport Submitted this response.
Response Date: 8/13/2013 6:15:00 PM
Jeff Alguire 480.428.1268 jeff@motormoversautotransport.com Jessica, Thank you for your review and for pointing out that the carrier has been less than accommodating in the transport of your vehicle. We sincerely apologize for the mistakes they have made and have asked them to contact you to explain themselves, and the mistakes the driver has made on the transaction. In addition we have placed Performance Auto Movers, INC on the Do Not Use List and will not allow them to make the same mistake twice. Again Thank you for your input and we will follow-up on our promise to you.