Company Response Review Report Review
Communication

Austin Submitted this review about Montway Auto Transport
Review made Live: 8/5/2010 1:37:00 PM
Overall the transaction went smoothly enough but I found the communication to be poor. While the terms read that we would receive at least 24 hours notice before pickup and delivery I ended up contacting the company to obtain this information on both ends. I felt in the dark as to the when and where right up until I called. It would be nice and most likely not that difficult for them to email/text/etc some tracking information as it can be difficult to change schedules around last minute. That said when I did contact them they were courteous and knowledgeable and as such I would use them again.
Shipment Details
Origin State:
Minnesota
Pickup:
Late
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4489
Quote or Order Cost:
$780

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 8/5/2010 2:47:00 PM
We're sorry to hear about your communication problems, but we've checked our records and here is what we have... Trucker was assigned on 07/27/2010 and estimated pick-up for 07/29/2010. On 07/27/2010 Montway Auto Transport sent a dispatch notification to our customer with ETA for pick-up and truck driver cell phone number. This is a 48 hour notice and our instant dispatch notification via email is a standard feature with our company! Of course if the customer would like to get an update on pick-up and delivery it's normal to call in or email us. Regardless, we're taking every review seriously and we'll try harder next time! Good luck and God bless. Thank you for choosing Montway Auto Transport for your car shipping needs. Delivering your auto and peace of mind...