Company Response Review Report Review
BAD BUSINESS VT to WA

M. OConnor Submitted this review about Montway Auto Transport
Review made Live: 9/10/2024 10:22:00 AM
Door to door service does not mean door to door. I had 2 vehicles transported, one with no issues the second was painful in the end. The driver tried to deliver the vehicle to the wrong city at first, then after hours of back and forth with Montway. The driver at least brought the car to the right City. Although the driver was rude to me and my wife. In the end vehicle drop off took about five hours and was not complete tell 9pm.
Shipment Details
Origin State:
Vermont
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2392229
Quote or Order Cost:
$1799

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 9/26/2024 3:30:00 PM
Thank you for your feedback! We apologize for any inconvenience you experienced with meeting the driver. Please refer to our (https://www.montway.com/door-to-door-auto-transport) guide for more information on meeting locations, as they can vary. If you have any questions or need assistance, our support team is always here to help.