Company Response Review Report Review
Avoid This Transport Service: Left with $4,000 in Damages

Yumi Submitted this review about Montway Auto Transport
Review made Live: 8/14/2024 9:31:00 PM
I used Montway to ship my car, and after receiving my car, I noticed the steering wheel was misaligned the next day while driving. I took the car to the dealership, where they discovered significant damage to the underside of the vehicle. The dealership believes the damage was likely caused by an impact either while loading the car onto the trailer or during transport. Montway did virtually nothing to address the issue. When I contacted the assigned transport company dilectly, they aggressively denied any responsibility and even tried to intimidate me, blaming me for the damage. In the end, I had to pay over $4,000 for the repairs myself. I strongly advise against using this transport company.
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
Wisconsin
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2322034
Quote or Order Cost:
$1199

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 8/28/2024 4:17:00 PM
I’m truly sorry to hear about the issues you encountered with your vehicle and the dissatisfaction you experienced. We take such matters seriously and strive to address concerns promptly. Please reach out to us directly at feedback@montway.com.com so we can review your case in detail and work towards a resolution. Your feedback is invaluable, and we are committed to improving our service. Thank you for bringing this to our attention.