Company Response Review Report Review
Bad Experience

Charla Lauther Submitted this review about Montway Auto Transport
Review made Live: 4/5/2024 8:12:00 AM
We used Montway before and had a good experience. This time used them for 2 cars and one of the cars has required service with battery and sensor issues. I noticed it when I started the engine upon arrival and mentioned it to the driver. He got very defensive and denied fault with moving and transporting it. They did arrive on time to pick the cars up and the cost was expensive but we were willing to pay for good service. My car only has 17,000 miles and now scheduled for expensive diagnostic repair.
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
Maryland
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2116618
Quote or Order Cost:
$2679

Car Condition
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 4/8/2024 8:09:00 PM
Hello, we are sorry to hear there was a problem with your shipment. Such situations are never an expected part of the auto shipping process, but they can happen. In the event of any issues, Montway should be contacted immediately. Please contact our claims department at claims@Montway.com should you require further assistance.