Company Response Review Report Review
Bad experiences

Rochelle Submitted this review about Montway Auto Transport
Review made Live: 12/14/2023 8:39:00 PM
The first car I had them transport they set everything up and sent me the confirmation. Then there was no communication with anyone to tell you exact day and time. That is the problem with this company. There is no communication after the transport is set up until there is a problem. And both times I shipped a car there was a problem. You have no idea when you will get your car. They give you a date with a window. But the first time the transporter was 7 hours late and when I called the dispatcher after 5 hours he said it would be another hour or two or maybe more. Montway gets involved again to help with the problem, but by that time I was upset and had a long drive ahead of me that night. First of all, Montway needs to keep in communication with the client even after arrangements have been made. Or they need to hire transport companies that will agree to contact the client the day before arrival and the day of an hour before arrival. Montway became involved again only after much frustration and disorganization. The second car I shipped the driver was again late and he didn’t even have the right address of where to pick it up. I had friends that had to go find the truck. Again, Montway was there to help but only after the situation was out of control. When the second car arrived Montway said they would call an hour before the arrival, but I heard nothing. There has to be a way for Montway to have the truckers commit to keeping them or the client informed on the schedule. Until this is done, I will never use the service again nor recommend it to anyone else.
Shipment Details
Origin:
Overland Park, Kansas 66213
Pickup:
Late
Destination:
McMinnville, Oregon 97128
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2031011
Quote or Order Cost:
$1269

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 12/15/2023 3:24:00 PM
Hello Rochelle. Thank you for providing your feedback. We are sorry to learn of the inconvenience with the carrier. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We agree that communication is essential to great service and it is a core value to which we hold every carrier. We will share this feedback with the carrier and work with them to improve services. If you would like to provide additional comments, please contact us at feedback@montway.com.