Hello. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced. As an auto transport broker, Montway's services are to match your shipment with a licensed and insured carrier. Montway does not physically handle any vehicle at any time. We are happy to hear that setting up your shipment with our team was a seamless experience for you. Auto logistics is a complex service with many moving parts. While drivers do their best to provide on-time service, delays can occur due to a wide variety of reasons, many of which are beyond the driver's control. Depending on the situation they may not have the information necessary to provide 100% accurate updates. In such cases, we are always here to help and offer extended support hours 365 days a year. If you have any additional concerns or comments, please email us at feedback@montway.com.