Hello Gilles. Thank you for your feedback. We are sorry to hear of any inconvenience you have experienced during your shipment. Unfortunately, due to the nature of the industry, we are not able to guarantee any delivery dates. All dates provided are estimated as changes can occur at any time. We encourage all shippers to prepare ahead of time in the event of any shipment delays, and provide full details of shipment times in our terms and booking emails. We do see that your order is estimated to deliver today, 11/20 and you have been in contact with the carrier with this information. If you have any additional comments or concerns, we invite you to contact us at feedback@montway.com.