Transport from TX to CA

Guss R Submitted this review about Montway Auto Transport
Review made Live: 6/27/2023 8:19:00 AM
The transportation went well and my car arrived the destination without any damage. However, it was picked up on Sunday and was due to be dropped off the following Thursday after 12pm. I did not hear from the driver. I had to text him on that Saturday asking where was my car. He said he would not be delivery if it until Monday morning. That was not the arrangement. This was a huge I convenience not having my car. Once the car arrived which I was very happy because I was getting very co concerned, he had the nerve to ask for a tip.

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 6/28/2023 1:45:00 PM
Hi Guss. Thank you for leaving your comments. We apologize for any inconvenience you have experienced. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day and present options to you as they become available. The decision to accept offers is up to the customer. Due to the complexity of auto shipping, we are unfortunately unable to promise or guarantee any specific shipping dates for standard shipments. All dates provided are estimates and are subject to change at a moment's notice due to weather, traffic, and other various factors. We provide complete shipping details on our website at https://www.montway.com. This information is also included in our quote and booking emails. For shippers with load restrictions, we would ask that they please inquire about our expedited service solutions. If you have any questions or additional comments, I invite you to contact us at feedback@montway.com. We are happy to help in any way we can. -EH