Company Response Review Report Review
Terrible customer service

John Hubert Submitted this review about Montway Auto Transport
Review made Live: 12/20/2020 6:29:00 PM
I filed a claim because my car was damaged during transport. Montway will only communicate with me via email and then they don’t respond. Trust me, if you have a problem with your vehicle while it was transported you will not get any help from Montway
Shipment Details
Origin State:
Louisiana
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
800
Quote or Order Cost:
$800

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 12/22/2020 4:58:00 PM
Thank you for providing your feedback and letting us know about this issue, John. We're sorry to hear of the inconvenience. Claims are a delicate process and thus we ask that all communication about claims is done via email in order to maintain accuracy. We also advise that mediation is estimated to take upwards of 15-30 business days at a minimum. Please email our claims team at claims@montway.com with any questions you may have. Sincerely, Montway Auto Transport