Hello Hannah, thank you for providing feedback on your recent transport experience. We do apologize for the inconvenience. Please know that as informed at booking, Montway provides estimated dates for transport based on thousands of similar shipments. But, these dates are not guaranteed as delays can occur for many reasons in auto transport, most beyond the trucker's control. Your order was booked with a first available pick-up date of 11/6. We can confirm the vehicle was loaded on 11/12. The 4th business day of our typical 1-5 business day estimate. For a 2700+ mile route such as yours, we estimate 7-9 days for delivery. The vehicle was delivered on 11/22, the 10th day. The carrier provided an estimate of their arrival time. But again, this is not guaranteed. We understand that delays can be an inconvenience, which is why customers are not expected to wait around for the delivery. As the driver should be calling the day of delivery to confirm. As far as the indicated issues of the carrier, we can assure you that our carrier compliance team will be doing a full audit of the carrier in order to prevent such situations from occurring in the future. When the damage was reported. Montway emailed you the necessary instructions on how to proceed with your claim. Unfortunately, we never received the requested documentation in order to proceed forward. It seems that rather than allow us to assist you, you preferred to post this review here. Our claims team has sent you a follow-up email with additional information. Again, we apologize for the inconvenience and if you have any questions, please reply to our email.