Review Report Review
Not the best experience

Marshaye R. Submitted this review about Montway Auto Transport
Review made Live: 4/24/2015 6:30:00 PM
Montway dispatched "Starway Logistic LLC" to pick up my car and ship it from California to New York on April 8th 2015. The pick up process went smoothly and the driver was on time. I was informed that I would receive my car between the 15th and the 19th. On April 17th, I called Startway to see what time I should be expecting my car on the 19th. The lady who answered the phone was extremely rude and had terrible customer service. She told me that because it was raining and also because they did not deliver vehicles on weekends that I would probably not get my car until the 20th which was a day after the expected delivery date. I called Montway and told them what the dispatch lady told me and they were very nice. They called Starway to see what the delay was about, but it didn't change anything. On April 20th my car still was not here. I had to call Starway at least 10 times before someone answered my call. They told me that I would not receive my car until the 21st because of the rain. I was livid! I immediatley called Montway and once again, they were very nice but not very helpful. There was nothing they could do. Starway had also gave me the option of traveling from New York to some town in Pennsylvania to pick up my car for $150 back of the $1159 dollars that I paid to have it shipped. I turned down the offer. On April 21st, by 9 o'clock that morning when I had not received a phone call regarding the whereabouts of my car, I called Montway. As soon as Montway answered, the driver from Starway clicked in on my other line. That was the first time I had received a call from him during this entire process. He told me that he would have my car to me by 11 that morning, but that I needed to pay an additional 800 dollars!! I called Montway and told them about this and they said that he had the wrong information. Montway called the driver and let him know that I didn't owe any money. My car arrived at 11:20 am safe and sound.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
176688
Quote or Order Cost:
$1159