Of course we always strive to do our best to find reliable auto carriers for all of our clients. We apologies to L as we should and would like to be anonymous. we are sorry the inconveniences this person had with their shipment being late and any of the miss-communication and/or errors on our part that could have added to this being an not so great experience. As for the price changing by $60 or so, that was simply a request the driver made as an offer to ship their vehicle. We simply display that offer and give our customers the choice to accept it or have us continue to look for carriers that would have the shipment be more convenient for them at a lower price. Our company makes the same rate for each shipment regardless of what a carrier asks for. We do make sure the customer gets a reputable carrier and in this case you can see by our clients own words that the carrier was polite, the car arrived clean, in one piece and no damage. So all in all it was simply picked up late and delivered late which isn’t great but is a common phenomenon in vehicle shipping and we do our best for that to happen as rarely as possible. Even though this person remained anonymous I would have liked to speak with him or her personally to apologies in person and thank them for helping us use their complaint as way to make our company stronger and better which this did. If anyone who reads this has any questions please don’t hesitate to call our management team and/or even call Eric Rezner 954-239-1780 ext. 23, who has tons of 5 star reviews from his customers (this is his first negative one in years) and he is willing to speak with you and have a conversation so you understand our values and principles which guide us to having happy customers, at least 95% of the time. Thank you for your time and attention in reading our response, Management