We take allegations like this very seriously and want to ensure that every customer receives the service they were promised. Please note that we do not engage in fraudulent practices, and our goal is always to facilitate a smooth transport process. If your shipment was canceled and a refund was promised, we sincerely apologize for any delay. Refunds typically process within a certain timeframe, and we’d like to investigate this matter further. I have also sent an email to the address you provided on one of the review sites asking you to reach out to me directly. Please check your inbox and respond at your earliest convenience so we can work toward a resolution. You can also contact us directly at jeffrey@mercuryautotransport.com or 754-778-9354. We appreciate your patience and the opportunity to make this right.