Company Response
Jeff Solomon from
Mercury Auto Transport Submitted this response.
Response Date: 5/13/2024 12:34:00 PM
We're genuinely sorry to hear about your dissatisfaction. We want to clarify that throughout our interactions, we presented multiple offers to accommodate your needs. Regrettably, they weren't aligned with your expectations at the time.
It's come to our attention that another broker has listed your requirements on the national dispatch board at a significantly higher price than what we had offered to carriers. We understand your frustration, and we acknowledge that our industry can sometimes be complex.
We strive to be transparent about our processes and the dynamics of the market. We sincerely apologize if there was any misunderstanding on our part, and we genuinely value your feedback as it helps us improve our services.
Please know that should you reconsider or require further assistance in the future, we're here to address any concerns you may have.
Warm regards