Company Response Review Report Review
Failure to Launch, Confrontational

Angela Submitted this review about Mercury Auto Transport
Review made Live: 5/3/2024 4:05:00 PM
I will never use or recommend Mercury Transport to anyone. Unreliable, untrustworthy, shady business practices! We gave our logistics broker a 2 week window. Twice he called trying to schedule pickup in less than 30 minutes. When this happened a 2nd time, as we were running out of time, we bent over backwards to be at the pickup point. 10 minutes before the pickup our broker contacted me to say that it took too long to respond (2 minutes!) and the driver filled the spot with another vehicle. All of this happened in the span of 30 minutes!!! Also, seems pretty SHADY when I mentioned that several other brokers have contacted me because they had space on a truck within 48 hours and then suddenly our Mercury broker has a spot for our vehicle but it will cost an extra $75! When I questioned all of this our broker got defensive & irate; Fired Mercury!!! Within 12 hours I had another broker and driver scheduled for a pickup within 48 hours. No issues and it was cheaper!
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Kansas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
16411653
Quote or Order Cost:
$900

Company Response
Jeff Solomon from Mercury Auto Transport Submitted this response.
Response Date: 5/3/2024 9:28:00 PM
I apologize for the incredibly frustrating experience you had. Our agent did have multiple carriers available for you. Kris made several attempts to contact you via text, email, and phone to get your approval, but unfortunately, he couldn't reach you. By the time you called back, the carrier had already filled the spot, as they couldn't wait around as originally communicated when you first booked. I understand your frustration, but yelling at Kris on the phone was unwarranted.