Company Response Review Report Review
Would Not Honor Quote

Ben Submitted this review about Mercury Auto Transport
Review made Live: 9/10/2015 2:43:00 PM
I received a quote from this company several weeks ago to ship my car. The quote was 350 and it was the lowest I received and the company had good reviews. The broker I worked with confirmed the estimate I received was accurate and I would have carriers lined up soon. Once a carrier was lined up, I paid my 100 deposit. Upon being notified the driver was enroute, I received the e-mail giving me the final price. When I opened up the e-mail, the amount was $625. I called the company back and the broker told me I was wrong and there was no way I could have received a quote that low. I immediately resent the initial e-mail I had received from him and he called and apologized and told me he was wrong but there was no way I could ship my car for that.

I have waited two weeks for this vehicle to be shipped and now I am out of luck. The company would not honor their initial price, but did refund my deposit. Very disappointed that a company can give a quote that we both agree to and then can change the price last minute leaving me stranded.
Shipment Details
Origin State:
Missouri
Pickup:
Never
Destination State:
Louisiana
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2104292
Quote or Order Cost:
$350

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 9/11/2015 12:47:00 PM
Hello Ben, Per our conversation your deposit has been refunded. Again we are sorry we could not meet or beat your expectations. We do our best to get every customer the best possible price, and service with a licensed bonded and insured carrier. Thank-you for your feedback . Sincerely, Management