Company Response Review Report Review
Horrible experience

Joe Submitted this review about Mercury Auto Transport
Review made Live: 7/22/2015 9:51:00 AM
I had originally booked with Mercury auto transport and had given them a 3 week window for my estimated pickup dates and I was flexible on the date it could be picked up as well.. Mercury auto transport called me to get in contract 3 days before the last possible day that I needed my vehicle picked up before my flight out of the state. During this call they informed me that since there was only one carrier who could pick up on Monday the price is now 1100 as opposed to my original quote of 800-900 dollars.. they knew I was flying out Tuesday and I'm sure they figured by waiting till 3 days before I would have no choice but to fold and pay the extra... I was PISSED and they knew it.. I hung up with them and told them Im not going to pay the extra 200.. I called A1A express that Friday afternoon and they quoted me 975 and guaranteed a price within 50.. They got me in contract Monday and had my vehicle picked up on Tuesday, before my flight for $1.025... So I still paid 125 more than I wanted but at this point it wasn't about the money it was the principle and I am a man of honor.. So I would spend the extra buck any day for a company I can trust and that shows they're loyalty. I was VERY PLEASED WITH A1A EXPRESS... I would never even begin to think of calling Mercury Auto.. They come off super nice and very helpful in the beginning but as you see here. The end result was horrible and could've been a lot worse had it not been for A1A Expresses awesome service and quick pick up for my car...
Shipment Details
Origin State:
New Jersey
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1205477-NJ
Quote or Order Cost:
$1100

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 7/23/2015 8:59:00 AM
Hello Joe, Thank-you for your feedback and for taking the time to write about your experience.We are very sorry we did not meet or beat your expectations. With a one day window for pick-up We are limited to the carriers that are available on that day. We always do our best to get our customers the best prices with reputable carriers that are licensed bonded and insured. Sincerely, Management