Review Report Review
Where is my car? Three weeks later...no CAR! Very frustrating & stressful!!!

Astrid Submitted this review about Mercury Auto Transport
Review made Live: 8/28/2011 2:36:00 PM

Mercury Auto Transport made arrangement with Eastern Carrier's driver to pick-up my son's car here in Beaverton, OR to ship to Coraopolis, Pennsylvania (outside of Pittsburgh) since he attends college there. The driver picked-up my son's car on 8/8 and he is supposed to deliver the car to him between 8-18 and 8-21. My son called the driver to find out the status from the driver, and he said he is delayed and will get the car to him on 8/23. No car on 8/23. I then called the driver to find out what is going on, why the car was not delivered yet. He was not straightforward with me, and he sarcastically said, "I am not UPS". Then he finally said it will get there by the end of the week. I then called Mercury Auto Transport on 8/23 about the frustrating situation. It took me several times of calling and being transferred to Jim before I was able to talk to Jim. Jim said he will call me back and let me know the status of the car delivery. Didn't hear from Jim that day, so I called him on 8/24 a few times, and emailed Jim. Jim finally emailed back and told me that he has informed his managers about the situation, and they would call me when they are able to get in contact with the driver. I called Charlie on 8/24, and after several calls of going back and forth, they finally got hold of the driver. The driver said his truck has to be fixed, and will get the car to my son by the end of this week. I told Charlie that I will call him on Friday to get an update from him, but the driver never returned his calls on 8/26 and 8/27. Saturday, 8/27, came and my son has not received his car yet. My son called the driver as well and he is not answering his phone. I also called the driver again today, Sunday, but he is not answering his phone. We have been leaving messages on his phone, but he is not returning our calls. The driver has had my son's car for 3 weeks now. My son is stuck at another state without a car! I never imagined that this would be so frustrating and stressful. Never again will we be using Mercury Auto Transport because you fall for their salesman's pitch on the phone, but they have no control of the driver. Jim reassured me that the shipping/delivery process would be handled in a professional manner and my son's car would get there between 8-18 and 8-21. He also reassured me that his company and the driver have insurance. Charlie said the car should have been there in 10 days!!! I took pictures of my son's car and the driver's truck with is license plate. I am ready to call the police authorities in Florida to report it as stolen! I am waiting for Mercury Auto Transport (Charlie) to resolve this problem as soon as possible!!! It is now Sunday, August 28th!





















Shipment Details
Origin State:
Oregon
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Jim/Charlie
Quote or Order Cost:
$931