Unfortunately due to the economy our customer service department was getting revamped at the same time we were experiencing high call volumes do to the shortage of reps. We apologized for the inconvenience this may have caused for our customer. We requested our sales rep state this to our customers and follow up with any inquires that may arise to offset the customers that di not have a chance to speak with customer service. The carrier is a carrier we used only twice and now we have taken them off our list because of the customer service they have presented out client Casey with. Phillip had a chance to speak with Casey and apologize on our behalf for the situation the carrier may have created. Although the carrier is not affiliated with us we take pride in our work and do not wish to put any customers through a negative experience. Therefore we have reached out to Casey in attempts to resolve any issues. The vehicle was dropped off at his friend house and everything was in order. Although the main gripe would be about the vehicle arriving early then requested we were glad that we had a chance to resolve the issue and the customer is now with his vehicle in the same order he presented it to us.