Company Response Review Report Review
2004 Focus

Michael Capanyol Submitted this review about Magic Carpet Auto Transport
Review made Live: 3/9/2011 11:46:00 AM
Nicole was great, however the transport company, Advance Car Carrier CH, was EXTREMELY unprofessional and extremely poor with their communication. The car was delivered early, which was good, however the interior of the car was fithly dirty...so much so I had to have it detaled before anyone could sit in it.. IF they did they would have had dirt and debris all over their clothes...it was as if the windows were open and the sand and grit all over the interior seats and dash board.. large grease stains oin the front carpet and floor mats. The delivery driver, Alex, was extremly rude and had ZERO customer service skills!
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Washington
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1364696
Quote or Order Cost:
$1039

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 3/9/2011 3:29:00 PM
Response from Nicole Hancock, Nicole@magiccarpetautotransport.com 360-834-2900 Ext 201: Michael, Thank you so much for your great response on working with me. I am very sorry that your experience with the carrier wasnt as great. Next time I will make sure we get a carrier that provides you with the same level of service you receive from me.