Company Response Review Report Review
Stephanie Hamilton

A Sung Submitted this review about Magic Carpet Auto Transport
Review made Live: 9/13/2010 4:03:00 PM
Pick-up and delivery was on-time as promised by the Magic Carpet team. One area of improvement I would note is the lack of pro-active response from the Magic Carpet team. It requires a lot of call-backs and e-mail pushing by the customer in order to get responses. Otherwise, service was fine and as promised. I understand their "busy-ness" - but customer service is all about meeting the needs of the customer; if you guys are overwhelmed, perhaps it's time to hire more CSR's. Would use again, but would also be open to other brokers to try their services.
Shipment Details
Origin State:
Missouri
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1327584
Quote or Order Cost:
$1100

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 9/15/2010 1:20:00 PM
Abraham, Thank you for your feedback, i am sorry to hear that you didnt feel you recived a complete five star service from our company. However, I and my team her at magic carpet were in contact with you and also had updated you through the process of scheduling a carrier. but hopefully next time you ship a vehicle you will recieve 100% service. Take care.