Company Response Review Report Review
Unprofessional Carrier

Tim Henry Submitted this review about Magic Carpet Auto Transport
Review made Live: 7/21/2010 10:36:00 AM
Customer service received from the Magic Carpet representative, Trevon Bond, was excellent. Very professional, curtious, and efficient. The driver that delivered the vehicle was not. The very large fellow, Kevin, became hideously angry when I informed him that he could not unload the inoperable vehicle on a busy street in a no parking area. When I told him he had to unload on the side street he immediately went into a rage and continued with disgruntled mutterings of discontent throughout the entire unloading process. Although the disturbing mutterings were not directed at me, he made sure I could hear his distressfull and quite threatening remarks. He became aggressive with the unloading equipment and the vehicle. He stood firm and demanded his payment before he would unload the vehicle for me to inspect, and refused to give me any delivery documents before he received payment. The situation was very frightening. I surrendered the payment to avoid a violent outbreak. Kevin was accompanied by a very young female, 8-10 years old. His vicious behavior was a very poor example for the younster to be forced to witness.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2032622
Quote or Order Cost:
$1350

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 7/21/2010 1:12:00 PM
Thanks for the review today Tim. I appreciate the opportunity to transport the Van for you. Im glad you finally have the van there and can start restoring it. The driver has not acted this way with any past clients i know of however we we'll make a note not to use them again. Have a great week, Thanks again Trevon Your Shipping Expert! Trevon W. Bond No upfront deposit - we do the work first! Licensed, bonded and insured! 503-855-3666-Direct Line