Michael - I am sorry to see what you have written. We spoke throughout the entire process, I kept you updated as to what was happening with the driver, unfortunatley when the turck breaks down, we have no control over that. Other than keeping you updated, which I did. As for the quoted price, it was always $900, the price never changed. You and I did speak when the driver arrived, I did answer. In fact we also spoke ealier in the day, when I let you know the balance due - agian which was the same from when quoted, I even confirmed with an email, following the conversation. Apologies that this was a negative experience, the truck breaking down was frustrating for all of us.