Company Response Review Report Review
just okay

Greg Ford Submitted this review about Magic Carpet Auto Transport
Review made Live: 3/18/2010 7:57:00 PM
Overall, the service was "just okay." The first carrier apparently had a break down so they had to find a different one. The second carrier had a hydraulic malfunction en route, so delivery was days late. Now, these problems are not necessarily the fault of Magic Carpet. However, my biggest issue is the total lack of communication from them throughout this. After booking the truck...nothing. Not even a follow up email to see how the delivery went. Furthermore, when I asked for clarification on the whole "rebate" thing, the service rep spoke in a condescending tone and literally said, "It shouldn't be that difficult to understand." So, in summary, they weren't awful, but it certainly wasn't world class service.
Greg
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1306140
Quote or Order Cost:
$680

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 3/19/2010 3:19:00 PM
Greg, Im deeply sorry for the problems with the truck and their lack of communication we relay on them to keep our customers informed. Im not sure who you talk to in this office but we strive on our customer service and are the best in the Industry.