Company Response Review Report Review
Shady at best

Kelley VanDyke Submitted this review about Magic Carpet Auto Transport
Review made Live: 12/17/2008 11:54:00 AM
Although our pickup was on time and delivery ahead of schedule, my husbands Honda Civic was damaged upon arrival. The driver explained it could have been from road debris, but we are talking about scratches all down the side of the car and on top. That's one big tire in my opinion. Also, the broker still owes us $40 that they originally promised if we booked our transport on the day the quote was given over the phone. We also had no idea that we were supposed to have cash or a money order to pay the driver with, guess they forgot to mention that one. We tried to contact the broker countless times and completely got the run around. I gave them one last chance before we contacted the Better Business Bureau about the $40 and still no contact. A month into the BBB investigation, the company still never contacted anyone and we're out our $40 plus damages to the car. Turns out they're not listed with the BBB, so that should say something right there. When I told them Amy was the person who gave us the quote, I then was told Amy no longer works here. Customer service was horrible. Please think twice before you use this company. I'm not a hard to please person, but I do expect good customer service when I spend $1000+ on something.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
199417
Quote or Order Cost:
$1139

Car Condition
  • Vehicle was damaged
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 12/18/2008 4:18:00 PM
Kelley Forgot to mention that they signed for the car before complaining about any damages.... Secondly we have hundreds and hundreds of reviews that talk about how customer oriented we are and totally disagree with his view. Thirdly, The part about not having the cash for the driver is just not true.... We tell every client that the trucks ONLY take cash or Postal Money Order, in addition it's on our web sites. I apologize if this client seems he was not treated right however the cars were delivered even ahead of schedule. As far as the $40 dollars goes, well I am still at a loss to find where that came from. We do offer a $25 discount if a client books on line but don't offer discounts for deciding to use our company on any given day.